Customer Service

Payment options:

Credit Cards: We accept the following credit cards for online purchases: Visa, MasterCard and American Express.

Gift Certificates: To redeem a gift certificate, select a gift and begin the ordering process. You will be asked for your certificate number at Step 2 during checkout. Even if the amount of your certificate is greater than the amount of your purchase, we'll still need your credit card to process your order. After you enter your credit card number, you will see a box marked Gift Certificate. Simply enter your gift certificate code, and when you are finished, click the Submit Information button. The amount of the certificate will then be deducted from your final order total. Please use only one certificate per order.

Phone: 760-603-9400, Monday-Friday (9am-5pm) PST.

Sales tax: Sales tax is automatically applied to your order in accordance with individual state regulations.

Orders:

Order status and history: We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering.

Registered customers: Please click Sign In to access web order status and history.

Non-registered customers: You may request information via e-mail, or by calling 760-603-9400. Please provide the order confirmation number.

Order cancellation: You may cancel any order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

Merchandise and availability: We do our very best to keep all of your favorite products stocked and available to you when you want them. In the event that we are out of something, we might suggest another product that we believe you will like just as well.

Shipping information:

We strive to make the delivery of your order as quick and easy as possible. We ship through UPS.

We offer FREE UPS Ground Delivery on single orders (no multiple ship-to orders ) of $100 and over!

We ship to the 50 United States and military APO/FPO addresses.

Expedited delivery options are available. Please note we must receive your request for expedited shipping prior to 1:00 pm PST, and all expedited orders are subject to product availability.

Currently we do not ship to International locations.

Multiple ship-to addresses: Still have to buy for five fantastic friends and family? We offer multi-shipping, allowing gift givers to send up to five different people presents on one bill and one tax. See it on the Customer Information page.

Order Turnaround Time: Standard shipping orders are shipped within 24 hours, Monday through Friday. Orders placed on Saturdays, Sundays, and Holidays are shipped the following business day.

Standard ground shipments will take 1-6 business days to arrive depending on which state you ship to. 2-Day and Next Day deliveries will arrive within 2 business days or the next business day. Please allow extra time when shipping to remote rural areas. Orders shipping to APO/FPO addresses can take 10+ days for delivery. When your order ships you will receive a Shipping Confirmation email via UPS with a tracking number and direct link you can use to track your order.

Exchanges and Returns:

We want you to be completely happy with your order. If you are unsatisfied for any reason, please return your purchase for an exchange or credit.

Contact us within 14 days of the date of purchase. You will be given a Return Authorization Code.

Damaged Shipments: Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents and follow the return instructions below. Replacement product(s) will be shipped via standard ground shipping at no charge, once we receive your return package.

Exchanges: We apologize if Bath Splendor sent you product(s) in error. We will gladly send you the proper selection, once we receive your return, providing the item(s) is unopened, in its original packaging, and not damaged. We will also reimburse you the shipping fees on the original purchase. Please follow the return instructions below.

Return: If you are unsatisfied with your selection, we will issue you a refund or credit for the price of the products you returned (including tax, if any), once we receive your return package, providing the item(s) is unopened, in its original packaging, and not damaged. Unfortunately, Bath Splendor cannot refund the original shipping and handing fees, nor can it pay for the shipping and handling costs of the return.

Please allow up to 21 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

Return Instructions: • Carefully package the item(s) in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s).

• Insuring your package protects you in case the items are damaged or lost in transit.

Contact Information:

Address: 2142 Twain Ave. Carlsbad, CA 92008

Phone: 760-603-9400, Monday-Friday (9am-5pm) PST.

Email: shop@bathsplendor.com

Personal Shopper: 760-603-9400, Monday-Friday (9am-5pm) PST.